We hope you are staying safe–wherever you are!
We're thrilled that Auckland has moved to Level 3 lockdown and, in line with the New Zealand government’s guidelines, our Head Office is operating at limited capacity while our showroom is still closed.
Below is more information on how this will affect your current & future orders.
Our jewellers have returned to our Auckland atelier however, they have five weeks’ worth of work to catch-up on after our lengthy Level 4 lockdown. We expect delays to all made-to-order pieces – including those that were ordered before lockdown. We sincerely apologise for this, and are doing everything we can to catch-up as quickly as possible.
Our showroom remains closed while we’re in Level 3 however, we are offering online appointments and click-and-collect. If you would like to make use of either of these services, please email us at email@example.com
Our online store is open 24/7, and our dispatch team has returned to the office! All in-stock items are currently being dispatched however, please expect a short delay to your order whilst we also dispatch items ordered during our five weeks' of Level 4 lockdown. NZ Post have also advised that they are experiencing delays of up to three working days to destinations within New Zealand.
If you have any further questions, we’re always happy to help! Our customer service team are online as usual, so please reach out through live chat from 11.00am - 4.00pm weekdays, or email us at firstname.lastname@example.org
We're beyond excited to get back to making jewellery for you and, as a small business navigating through this challenging time, we appreciate your ongoing patience and support – thank you!
For more information regarding Christmas orders, please follow the link here.
Stay safe and take care x