Returns + Exchanges

Meadowlark Webstore Returns

Changes To Your Order

We must be contacted within 24 hours of an online purchase if you wish to make changes to your order. Any changes made after this time period may incur a fee as our jewellers would have already started making your piece.

Please Note

Meadowlark accepts returns for products purchased on the Meadowlark webstore only. If you purchased Meadowlark at a retail store or another website we can not arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies.


Easy Returns & Exchanges

Please note that Meadowlark has a 7 day returns policy: Any items to be returned or exchanged must be shipped/postmarked within 7 days of delivery date. Please follow our instructions below if you wish to make a return:


Important Information

Custom Pieces

We may be able to make your piece in a special stone or metal or plated on request - these are all considered custom items and are non exchangeable and non refundable.

Any Rings outside our standard sizing of 5-9 (J-R1/2), and pierced septums with altered hoops, are considered custom items and we will charge a resize fee if an exchange is required. Custom items are non refundable.

If you have further questions please contact us at online@meadowlark.co.nz alternatively, you can reach us by phone at +64 9 309 5774, Monday to Friday between 9am – 5pm, New Zealand Time.


Repairs

We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.

Manufacturing faults do not include:

If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. Any item that was purchased outside of the 6 month warranty period will be charged for repair/replacement.


Replating

Plating will wear off fairly quickly over time - To have your jewellery replated, please contact us for a quote.


Sale Items

Sale items are non exchangeable and non refundable.